Pitman Training Receptionist Diploma

Course Title: Pitman Training Professional Receptionist Diploma(PTPRSM)

Awarding Body:Pitman Training- Plus FETAC Certification also applies to individual elements of
this Pitman Training Diploma.

Intended Audience:
Staff who are representing the company in a front line receptionist position, or who are asked
to deputise in this important role from time to time.

Entry Requirements: Open Entry

Exemptions: Holders of Pitman Training Certificates may be eligible for exemptions.

Career Options
If you want to advance your admin career then becoming a receptionist could be the right move for you. This Diploma gives you the necessary skills in telephone call handling, keyboard and good administrative skills; the essentials of a good receptionist. If you like taking care of people but don’t want the responsibility of being a manager or team leader then this role can offer you a great chance to liaise with and organise people.

“I really like working with people in an office environment and with my previous experience of temporary receptionist jobs, I thought it might be a good career for me. Whilst I was completing my Receptionist Diploma, Pitman Training gave me the confidence to get that fantastic receptionist job I have always wanted!”

A good receptionist is considered to be an integral part of a business operation and with the right skills and training will be fulfilling one of the most challenging roles of any organisation. As the eyes and ears of the business, the receptionist is, to some extent, a buffer for other people in the office. One of the most important functions of the role is to be of help to others. You will be expected to multi-task and deal with enquiries even when you are busy. If you like taking care of people but don’t want the responsibility of being a manager or team leader then this role can offer you a great chance to liaise with and organise people. Telephone call handling, keyboard and good administrative skills are essential for most receptionists.

Course Details
· Learn how to make a first impression people remember.
· To review best telephone practice and learn how to direct calls correctly.
· Learn how to develop strategies for dealing with difficult people and situations.
· Learn how to receive visitors professionally.
· Develop effective listening skills and focus on customer care.
· Learn how to stay motivated and be part of the company team.

Pitman Training gives you the opportunity to learn these valuable skills to enable you to work successfully within this demanding and most crucial role. Learning receptionist skills is easy with Pitman Training. Our tried and trusted methods are the best available. You will work at your own pace in our comfortable premises, helped by experienced tutors as required. You choose your own hours and keep the reference materials when the course is over. On completion, you will receive a Pitman Training Diploma that is recognised nationally and internationally by employers.

Core Subjects:
Computer Keyboard Skills
Business Document Production
Professional Receptionist – Seminar
Communication at Work
Microsoft Word
Microsoft Outlook

Plus one selected elective
Keyboard Speed Development
Microsoft Excel
Audio Transcription
Go…Make a Difference
Health & Safety Essentials
Audio Transcription

Registration: All Year.

Duration: 6 Weeks full-time or 110 hours flexi study

Cost: Contact us for more details

Further Study: Pitman Training Business Skills Diploma Range.