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Effective Business Communication
Course Title: Pitman Training Effective Business Communication Certificate (PTEBCCT)Awarding Body: Pitman Training
Pitman Training is the largest independent training network in Ireland offering local solutions to
businesses and individuals alike. With Pitman Training you have the best choice of training options:
· Career Solutions with its renowned National Diploma Programme
· Fully flexible IT and Office Skills training – attend when you like
· Classroom training courses tailored for all levels
· Seminar courses to develop personal skills
· Online training and Home Study options
· IT Technical learning tracks with full mentoring support
Intended Audience: Those who wish to learn how to communicate effectively in business.
Entry Requirements: Experience of using Windows and Microsoft Word. Some experience of using email and the Internet. Open Entry
Exemptions: Granted by modules based on previous Pitman Training Certification.
Course Details
Lesson 1 - Become familiar with the course content, know about different sorts of communication,
construction of a sentence, sentence structure, subject and verb agreement, correct use of punctuation, know about common errors, including use of the apostrophe.
Lesson 2 - Use the appropriate tone for a letter, know to use positive words and phrases, using nonsexist language in writing, avoiding clichés and jargon, and know about the plain English Campaign.
Lesson 3 - Know about the style of writing including short words, sentences and paragraphs, know the correct layout for letters, writing letters from draft through to final copy, know how to proofread effectively, know about proofreading symbols.
Lesson 4 - Writing a letter of complaint, a letter of apology, a circular letter and a thank you letter.
Lesson 5 - Be familiar with the format of a curriculum vitae, know how to write a job application letter, learn how to write notes, notices, memos and fax forms, know how to design and make use of leaflets, learn about envelope sizes and uses of different paper.
Lesson 6 - Learn about E-mail, learn about net acronyms, netiquette, how to set out a business email and how to format and present web pages.
Lesson 7 - Know how to communicate effectively on the telephone, about non-verbal communication such as body language and dress, learn about video conferencing and the advantages of personal networking.
Lesson 8 - Understand how to alleviate fears when doing a presentation, learn how to structure and
prepare a presentation, know how to use your voice for effective communication and learn about nonverbal communication in a presentation
Registration: All Year
Duration: 18-20 Hours flexi study
Cost: Contact us for more details
Further Study: Pitman Training Business Skills Diploma Range
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Genesis Management Services and Genesis Business College are trading names for GMS Genesis Management Services.
Registered in Ireland. Registration No: 336033