About the course

The aim of the course is to develop the skills necessary to achieve more from both work and personal life by learning to say what you want, whilst understanding that the key to assertiveness is achieving what you want without violating the rights of others.

The course will clearly help those who feel that they try to avoid all types of conflict and avoid dealing with situations through fear, along with those at the other end of the spectrum who relish conflict and show little consideration for others.

Objectives

By the end of the course delegates will be able to:

· Understand how avoiding conflict causes conflict.

· Communicate in an effective manner.

· Get your point across without upsetting others.

· Use tried and tested methods for saying 'no'.

· Provide solutions rather then problems.

· Cope with angry people effectively.

· Reach agreement and remain in control.

· Stand up for your rights without violating others.

· Express your needs, wants, opinions and feelings in a direct, honest way.

· Understand the three basic behaviour types.

· Handle conflict effectively.

· Feel good about yourself.

· Understand how beliefs and rights affect you and others.

· Be far more effective in a working environment.

· Devise strategies to become a better listener.

· Know and understand the 5 types of assertion and when to use them for results.