Working with Assertiveness - One Day Seminar

Aims And Objectives

To learn to identify assertive behaviour and the benefits of being assertive. Understand when and how to use an assertive manner.

Achieve optimum results in every interpersonal transaction and thus improve work effectiveness.

Workbook with exercises and individual notes to ensure that the skills learnt on this course will be successfully applied and the knowledge consolidated.

The opportunity to gain the widely recognised Pitman Training Certificate. 

Content

What is assertiveness?; self assessment; group participation.

Behaviour styles: identifying the difference between aggressive, assertive and submissive behaviour.

Adapting behaviour styles: stages of successful personal behaviour change; goal setting.

Developing an assertive attitude: handling requests; saying 'yes' and 'no'; appropriate responses in practical situations.

Dealing with criticism.

Dealing with emotive responses.

Language choice.

Body language: non-verbal communication.

Case studies: analysing the workplace.

Developing a personal action plan.